Return Policy

Last Updated: August 26, 2026

Our Approach

At Pavunero, we believe the products that become part of life with your pet should arrive exactly as they were intended.

Our philosophy—Better Days, Side by Side.—is built around thoughtful products, clear expectations, and practical support when something goes wrong.

This policy explains how Pavunero handles claims involving products that arrive damaged, defective, or different from what was ordered. We recommend reviewing these terms before completing your purchase so you understand the conditions that apply to every order.

1. Final Sale Policy

Purchases made through Pavunero are considered final sale.

We do not provide general returns or exchanges for reasons such as:

Change of mind
Personal preference
Ordering the wrong option
No longer needing the product

Exceptions are limited to eligible cases involving a verified product quality problem, damage, defect, or an incorrect item being supplied, subject to the requirements described in this policy.

2. Damaged, Defective, or Incorrect Products

We want every Pavunero product to arrive ready to become part of your pet's everyday routine.

If an item arrives damaged, appears defective, or is not the product you ordered, the following claim process applies.

Claim Deadline

Please examine your order as soon as it is delivered.

Any issue involving a damaged, defective, or incorrect product must be reported to our support team within 7 days from the recorded delivery date.

Requests submitted outside this seven-day period may not qualify for review under this policy.

Information Required for a Claim

Claims should be sent to:

support@pavunero.com

To help us review the issue efficiently, your message must include:

Your Order Number, for example 015SHOP-1218
The email address used for the order
A clear explanation of what is wrong
Clear photographs and/or video showing the damage, defect, or incorrect product

The evidence provided should be detailed enough for our team to reasonably identify and assess the reported issue.

Claim Review

Once the required information has been received, our team will review the claim and determine whether it qualifies under this policy.

Pavunero will decide the appropriate resolution at its sole discretion based on the specific circumstances of the approved claim.

Depending on the situation, an approved resolution may include:

A replacement product
A partial refund
A full refund

Each claim is reviewed individually, and the same remedy will not necessarily apply to every case.

3. Refund Processing

If Pavunero approves a full or partial refund, the refunded amount will be returned to the original payment method used for the purchase.

After the refund has been issued, please allow approximately:

7–12 business days

for the credit to appear on your payment account or statement.

The exact posting date is controlled by your bank, card issuer, payment provider, or other financial institution, so processing times may vary.

4. Exchanges & Product Replacements

Pavunero does not offer exchanges.

A replacement may only be provided when an item has been reported as defective or damaged upon arrival and the related claim has been reviewed and approved in accordance with this policy.

Submitting a claim does not automatically guarantee that a replacement will be issued.