Last Updated: August 26, 2026
Thoughtful Delivery for Life Together
At Pavunero, we believe the everyday moments you share with your pet should feel simple, comfortable, and considered.
That philosophy—Better Days, Side by Side.—also shapes the way we approach your order. From preparing your Pavunero essentials to helping you follow their journey to your door, we aim to make the delivery process as clear and straightforward as possible.
This policy explains our order preparation times, estimated delivery windows, tracking process, shipping charges, and what to do if something unexpected happens along the way.
1. Order Preparation
Once your order is placed, our fulfillment team begins preparing it for shipment.
Orders generally require approximately 3 business days for processing. During this time, your items may be reviewed, prepared, packed, and transferred to the appropriate shipping partner.
Orders placed during the weekend will normally begin processing on the following Monday.
Please remember that processing time is separate from the shipping transit time described below.
2. Shipping Time & Cost
After your order has been processed and dispatched, estimated delivery is generally:
10–20 business days
Our standard worldwide shipping fee is:
$5.99 USD
The applicable shipping amount will be displayed during checkout before payment is completed.
3. Unexpected Shipping Delays
We work to move every order through our delivery network as efficiently as possible, but certain circumstances are outside Pavunero's direct control.
Delays may occasionally result from factors such as:
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Customs inspections
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Carrier disruptions
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Local delivery conditions
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Transportation delays
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Increased seasonal shipping volume
We appreciate your patience if your parcel experiences an unexpected delay.
4. Tracking Your Pavunero Order
As soon as your order has been shipped, you will receive a Shipping Confirmation Email containing the tracking number associated with your parcel.
You may use that tracking information through a universal shipment-tracking service such as:
17track.net
Please note that tracking information may not appear immediately.
It can take several days after shipment for the carrier's tracking system to register the first scan or display updated movement.
5. Why Did Only Part of My Order Arrive?
If your order contains several products, they may occasionally be shipped in more than one parcel.
Pavunero works with multiple fulfillment locations, and splitting an order may allow individual items to reach you sooner rather than waiting for every product to become available at a single location.
If your order is divided into separate shipments, you will receive a separate shipping confirmation and tracking number for each parcel.
Receiving one package does not necessarily mean the remainder of your order has been forgotten.
6. Changing an Order or Delivery Information
Order changes are extremely time-sensitive.
If you need to correct your:
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Delivery address
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Recipient name
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Telephone number
or change a product detail such as:
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Size
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Color
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Quantity
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Item selection
please contact support@pavunero.com as soon as possible.
Ideally, requests should be submitted within 12 hours of placing the order.
Your email should contain your Order Number, such as 071SHOP-123331, the email address used when ordering, and a clear explanation of the exact change required.
Our fulfillment process moves quickly, so we cannot guarantee that changes can be completed after an order has begun processing for shipment.
However, if the order has not progressed too far, our team will make every reasonable effort to assist.
7. Missed Deliveries
If a delivery attempt is unsuccessful, the local carrier may leave a notification or transfer the parcel to a nearby post office, collection location, or delivery facility.
Your first step should be to contact the local delivery provider using your tracking number.
They will generally have the most current information about where the parcel is being held and how it can be collected or redelivered.
If you are unable to resolve the issue with the local carrier, contact support@pavunero.com and we will do our best to assist.
Please note that Pavunero cannot accept responsibility for packages returned because the customer supplied an incorrect address or failed to collect the parcel from the carrier.
8. When Your Shipment Seems Delayed
Tracking updates do not always appear continuously while a parcel is moving between logistics facilities.
If you believe your shipment is taking longer than expected, first check the date of the most recent tracking update.
If the tracking information has changed within the previous 7 days, the parcel is generally still moving normally through the carrier network.
If there has been no new tracking activity for more than 7 days, please contact:
Include your Order Number, for example 071SHOP-1128, and your Order Email.
Our team can then review the available shipment information and help determine the next step.
9. Lost or Stolen Packages
We understand how frustrating it can be when a parcel appears to be missing.
If you contact us regarding a potentially lost shipment, we will work with the relevant shipping provider to investigate its status.
Packages Confirmed Lost in Transit
If the carrier investigation confirms that your order was officially lost while still in transit, Pavunero will provide a replacement order at no additional cost to you.
Packages Marked as Delivered
If carrier tracking confirms that a parcel was successfully delivered to the shipping address supplied with the order, Pavunero's shipping responsibility is considered complete.
Our policy does not cover parcels that are lost or stolen after confirmed delivery.
If tracking shows “Delivered” but you cannot locate the package, we recommend checking with:
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Household members
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Neighbors
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Building reception or management
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Mailroom staff
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The local delivery carrier
before contacting our support team.
10. Where Pavunero Ships
Delivery Destinations
Pavunero provides worldwide shipping.
In the uncommon situation where we are unable to deliver to your destination, we will contact you as soon as possible.
Fulfillment Locations
Our main facilities are located in:
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The United States
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Canada
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Australia
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The European Union
To help offer a broader product range and efficient pricing, Pavunero also works with selected manufacturing and fulfillment partners.
As a result, certain orders may be shipped directly from a partner facility rather than from one of our primary locations.
11. Important Shipping Terms
By placing an order with Pavunero, you acknowledge and agree to the following shipping conditions.
Estimated Delivery Times
All processing and delivery timeframes provided by Pavunero are estimates rather than guaranteed delivery dates.
We are not responsible for delays caused by customs authorities, shipping carriers, transportation interruptions, or other circumstances outside our reasonable control.
Customs, Duties & Import Taxes
Any customs duty, import tax, processing fee, or similar charge imposed by authorities in the destination country is the responsibility of the customer.
These charges are not included in the product price or Pavunero shipping fee unless explicitly stated otherwise during checkout.
Shipping Address Responsibility
Customers are responsible for entering a complete and accurate delivery address when ordering.
Pavunero is not responsible for orders that are lost, delayed, misdirected, or returned because inaccurate or incomplete shipping information was supplied.
Responsibility After Confirmed Delivery
Our responsibility for the shipment ends once carrier tracking records successful delivery to the address associated with the order.
Pavunero cannot assume liability for a parcel that is subsequently lost or stolen after the carrier has marked it as delivered.
Questions About Your Delivery?
Every Pavunero product is intended to become part of the small everyday moments you share with your pet, and we want getting those products to you to feel just as considered.
If you have a shipping question or need help reviewing your order, contact:
For the fastest assistance, please include:
Order Number: for example, 031SHOP-1938
Order Email: the email address used when placing your purchase
Providing both pieces of information allows our support team to locate your order more efficiently.
Pavunero
Better Days, Side by Side.
Thoughtful essentials for pets and the homes they share.