Privacy policy

Last Updated: August 26, 2026

Privacy, Thoughtfully Handled

Welcome to Pavunero.

At Pavunero, our philosophy is Better Days, Side by Side. We create thoughtful essentials for pets and the homes they share, and we believe the experience surrounding those products should feel just as considered.

That includes the way we handle your personal information.

This Privacy Policy explains what information Pavunero may collect, why we use it, when it may be shared, and the choices available to you when you interact with our website or services.

By visiting our website, using our services, communicating with us, or completing a purchase, you acknowledge the collection, processing, storage, and disclosure practices described in this policy.

1. Information We May Collect

We may receive personal information when you interact with Pavunero in different ways.

This may happen when you:

  • Browse or visit our website

  • Purchase a product

  • Create or manage an order

  • Join an email list or promotional program

  • Contact our customer support team

  • Submit a review or feedback

  • Complete a survey

  • Participate in a giveaway or promotion

  • Otherwise provide information directly to us

Depending on the interaction, the information collected may include:

  • Your name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Payment-related information

  • Purchase and order history

  • Customer-service communications

  • Information you voluntarily choose to provide

2. Information Collected Automatically

Certain technical and usage information may also be collected automatically when you use our website.

This can include:

  • IP address

  • Browser type

  • Device type

  • Operating or technical information

  • Pages viewed

  • Links selected

  • Time spent on the website

  • Interaction and navigation data

  • Cookie information

  • Pixel-tag information

  • Server or log-file data

We may use cookies, pixels, logs, and similar technologies to gather this information.

3. How Pavunero Uses Information

We use information where reasonably necessary to operate our store, provide services, communicate with customers, and maintain the security and performance of our website.

This may include using your information to:

  • Receive and verify orders

  • Process purchases

  • Prepare and ship products

  • Provide shipment and tracking information

  • Assist with eligible refunds or returns

  • Handle customer-service requests

  • Answer questions or complaints

  • Improve our website and shopping experience

  • Develop or improve products and services

  • Personalize content presented to visitors

  • Deliver relevant marketing or advertising

  • Send newsletters, promotions, or offers

  • Provide transactional order communications

  • Detect or prevent fraud

  • Identify unauthorized transactions

  • Protect our website and customers from security risks

  • Meet legal or regulatory requirements

Our goal is to use the information needed to support a smoother, safer, and more relevant Pavunero experience.

Cookies & Similar Technologies

4. How Cookies Are Used

Pavunero may use cookies and related tracking technologies to help the website operate properly and to understand how customers interact with it.

These technologies can support functions such as:

  • Remembering customer preferences

  • Maintaining shopping-cart information

  • Improving website performance

  • Understanding website traffic

  • Analyzing visitor behavior

  • Remembering region or currency selections

  • Measuring advertising performance

  • Providing more relevant promotions

5. Types of Cookies

Depending on our website configuration and the services being used, cookies may fall into categories such as:

Necessary Cookies

These support fundamental website functions and services required for the site to operate.

Performance Cookies

These help us understand how visitors interact with Pavunero so we can evaluate and improve website performance.

Functional Cookies

These may remember preferences such as language, region, currency, or other personalized settings.

Advertising Cookies

These may be used to help provide advertising or promotional content that is more relevant to visitors.

6. Controlling Cookies

You may be able to block, remove, or adjust cookies through the settings available in your internet browser.

Please be aware that disabling certain cookies may affect website functionality.

For example, some shopping, checkout, preference, or account features may not work as intended when cookies are restricted.

Sharing Information

7. When Information May Be Shared

Pavunero does not need to operate every part of its business independently.

We may therefore share relevant information with trusted third-party service providers where reasonably necessary to provide our services.

These may include:

  • Payment processors

  • Shipping companies

  • Delivery providers

  • Customer-service platforms

  • Marketing partners

  • Advertising service providers

  • Website analytics providers

  • Other operational service providers

We may also disclose information to governmental, regulatory, legal, or law-enforcement authorities where disclosure is required by applicable law.

8. Aggregated or Anonymous Information

Pavunero may use or share information that has been aggregated, anonymized, or otherwise structured so that it does not directly identify an individual.

Such information may be used for purposes including:

  • Business analysis

  • Website performance analysis

  • Marketing insights

  • Service improvement

  • Operational planning

SMS & Text Communications

9. Text Marketing

If you provide a telephone number during checkout or separately subscribe to SMS communications, Pavunero may use that number to send messages related to your interaction with us.

Depending on your subscription and applicable settings, these may include:

  • Order-related notifications

  • Shipping updates

  • Abandoned-cart reminders

  • Promotional offers

  • Marketing communications

You may unsubscribe from marketing text messages by following the opt-out instructions contained in the message or by contacting:

support@pavunero.com

Your Privacy Choices

10. Accessing or Managing Your Information

Subject to applicable law, you may have the right to request certain actions regarding personal information Pavunero holds about you.

Depending on your jurisdiction, this may include requesting that we:

  • Provide access to your information

  • Correct inaccurate information

  • Update outdated information

  • Restrict certain processing

  • Delete eligible personal information

Privacy-related requests can be submitted to:

support@pavunero.com

We may need to verify your identity before completing certain requests.

11. Marketing Email Preferences

You may stop receiving Pavunero promotional emails at any time by selecting the “unsubscribe” option included in eligible marketing emails.

Please note that opting out of marketing emails may not prevent us from sending necessary transactional communications relating to an order, customer-service request, or other service-related matter.

California Privacy Rights

12. California Residents

If you live in California, you may have additional privacy rights regarding certain personal information and how it is shared with third parties for marketing purposes.

To make a California-related privacy request, please contact:

support@pavunero.com

Use the following subject line:

Attn: California Privacy

Providing clear information about your request may help us review it more efficiently.

Children's Privacy

13. Information About Children

Pavunero's website and services are not intended for children under 13 years of age.

We do not knowingly seek to collect personal information from children under 13.

If we discover that personal information from a child has been provided to us, we will take reasonable steps to remove that information.

Individuals under the age of 18 are not authorized to use our services without appropriate consent.

Data Protection

14. How We Protect Information

We use reasonable administrative, physical, and technical safeguards intended to protect personal information in our possession.

Sensitive information submitted through our website is protected using SSL encryption.

Our security practices are designed to reduce risks such as:

  • Unauthorized access

  • Improper use

  • Accidental disclosure

  • Alteration

  • Loss of information

However, no online platform, transmission method, database, or security system can be guaranteed to be completely secure.

For this reason, Pavunero cannot promise absolute protection against every possible security risk.

External Websites

15. Third-Party Links

Pavunero may occasionally provide links to websites, platforms, or services operated by independent third parties.

Once you leave our website, the privacy practices of those external services are outside Pavunero's control.

We are not responsible for third-party:

  • Privacy practices

  • Website content

  • Data collection

  • Security measures

  • Products or services

We encourage you to review the privacy policy of any external website before submitting personal information to it.

International Processing & Storage

16. Where Information May Be Processed

Because Pavunero and the service providers supporting our operations may operate internationally, personal information may be stored or processed in different locations.

These may include:

  • The United States

  • Canada

  • Hong Kong

  • Other countries or regions where our service providers operate

By using Pavunero's website and services, you acknowledge that your personal information may be transferred, processed, and stored in these locations.

17. How Long We Keep Information

Pavunero does not intend to retain personal information indefinitely when it is no longer reasonably necessary.

Information may be retained for as long as needed for purposes such as:

  • Processing and documenting transactions

  • Operating our business

  • Providing customer support

  • Maintaining security

  • Meeting accounting or operational needs

  • Resolving disputes

  • Fulfilling legal or regulatory obligations

The appropriate retention period may vary depending on the type of information and why it was collected.

Changes to This Privacy Policy

18. Policy Updates

Our business, website, technologies, and privacy practices may change over time.

Pavunero may therefore update or revise this Privacy Policy when necessary.

The latest version will be published on this page, and the Last Updated date may be changed accordingly.

Your continued use of our website after an updated policy has been posted means you acknowledge and accept the revised Privacy Policy.

Contact Pavunero

Questions About Your Privacy?

Trust matters in every part of the relationship we build with our customers.

Just as Pavunero aims to create thoughtful essentials for everyday life with pets, we also aim to handle your questions and information with clarity and care.

For privacy questions, requests to manage your information, unsubscribe assistance, or privacy-related complaints, contact us at:

Brand: Pavunero

Email:
support@pavunero.com

Phone:
+1 (475) 270-6096

Pavunero

Better Days, Side by Side.

Thoughtful essentials for pets and the homes they share.